FAQ

Honesty, openness and responsibility have successfully governed our approach to business over the last 150 years.

In line with these values, Luxury Holidays Abroad believes that to best serve our customers you should have at your fingertips, the best information – to help make your holiday not just a good one, but a great one!

Are Luxury Holidays Abroad members of ABTA?
Luxury Holidays Abroad a trading name of Independent Travel Advisors a division of Number One Travel is a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer, that you holiday money is safe in our hands.

How do I pay for my holiday?
When making a telephone reservation you will need to have a current debit, credit or charge card. We are happy to accept the following Debit cards:

 
The debit will be automatically deducted from your bank account (no handling fee will be levied).
We can also offer the facility of paying for your holiday by credit / charge card. We accept the following:

Please note that our usual surcharge of 3% will be applied to all credit / charge card transactions, please ask for full details.

Holiday Money – What should I take?
Try to take a mixture of local currency and travellers cheques. Take the majority in travellers cheques as these are insured against loss or theft, with the remainder, enough for the first day or so, in local currency.

Where is the best place to exchange travellers cheques abroad?
Avoid changing travellers cheques at your accommodation as commission charges are often higher than at a local bank. Local banks have varying opening hours and are certainly different from the UK. In hot countries do not expect banks to the open in the afternoon as they often close for siesta.

Do I need to take out Travel Insurance?
Holiday Insurance is the most important item to take with you when you travel. Make sure you are fully covered with a reputable company and don’t forget to pack your policy in your hand luggage.

Do I need a passport?
Whenever you leave the UK you must carry a passport with you but do please check that your passport is in date – it is a requirement of certain countries that the expiry date of your passport exceeds the return date of travel by up to 6 months. Requirements vary from country to country. You should also ensure that any children under the age of 16 who are not already included on a valid 10 year passport, have their own passport when travelling abroad.

What do I do if I have a complaint in resort?
Always make sure that your hotel/accommodation Manager or tour operator representative is aware of the problem straight away. Give them the opportunity to put things right. Clearly explain your problem and how and when you expect it to be resolved. If the situation is not resolved to your satisfaction, ask your tour operator representative to assist you in completing a complaint form. If you wish to pursue the matter, then contact Luxury Holidays Abroad within 28 days of your return and we will deal with the complaint on your behalf.

Are flights restricted during pregnancy?
Some airlines refuse to accept passengers who are more than 28 weeks pregnant. Please check this detail with your Luxury Holidays Abroad consultant BEFORE making your holiday booking.

How can I find out about the weather at my chosen resort?
Your Luxury Holidays Abroad consultant can provide you with the weather pattern at your chosen resort, as can this website. Many tour operators now provide this information in their brochures.

Will I need vaccinations?
It is recommended by various countries that vaccinations are carried out prior to travelling. Either you own Doctor or your Luxury Holidays Abroad consultant can provide you with up to date advice about vaccinations.

Where can I book Disney Passes?
The US Theme Parks are much more fun and much less money if you pre-buy your attraction passes before you travel. It will also save time queuing at ticket offices and paying full price, if you book passes with us before you go.

Where can I book my Car Hire?
Car Hire is an excellent way to discover the heart of many countries. Taking you away from the hustle and bustle of resorts to desolated beaches, local markets and countryside wilderness. It also saves a lot of time and effort for you to book your car hire before you go. Ask Luxury Holidays Abroad about out price beater guarantee.

How do I call the UK from abroad?
If dialling from outside the UK, you’ll need the local international access code followed by 44 for the UK. You then dial the UK number as if it were a long distance call ie including the area code, but do not dial the initial “O”.

Email us :: enquiries@luxuryholidaysabroad.co.uk

Contact us now for more information
0845 375 2132